Refund Policy

At Montecielo Coffee, your satisfaction is our priority. If you find yourself less than delighted with your purchase, rest assured that we’re here to ensure your experience aligns with your expectations. Our commitment to excellence extends to our returns and refunds process, designed with your convenience in mind.

Seamless Returns for Ultimate Satisfaction in Refund Policy

If your coffee selection doesn’t meet your preferences, we encourage you to reach out to us. Your feedback matters, and we’re dedicated to making things right. While we’re confident that you’ll cherish our offerings, we understand that circumstances may arise where you wish to return or exchange an item. We gladly accept returns within 30 days of your package’s receipt, exclusively for whole bean coffee selections.

Initiating Returns: A Simple Process in Refund Policy

Should you decide to initiate a return or exchange, our process is designed to be straightforward. Connect with us via our Contact Us page, and let us know about your intentions. Whether you choose to send an email or give us a call, your communication sets the wheels in motion for a hassle-free experience.

Personalized Assistance: Our Commitment to You

Before returning an item, we kindly ask that you consider reaching out to us via email or phone. This pre-return communication serves as an opportunity for us to understand your concerns and preferences better. Our aim is to address any issues promptly and effectively, providing personalized assistance that aligns with your needs.

Eligibility and Exclusions in the Refund Policy

While we gladly accept returns for whole bean coffee within 30 days, there are certain product categories that fall outside our returns and exchanges policy. Ground coffee variants, the exquisite Kopi Luwak Coffees, special orders, and items marked for clearance sale are not eligible for return or exchange.

Refunds Process: Clarity and Fairness

When a return is processed, we issue refunds that exclude any shipping charges incurred during the initial transaction. Our goal is to ensure transparency and fairness in our refunds process, enhancing your confidence in every interaction with Montecielo Coffee.

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